Design for Humans
Good design starts with understanding the people who will actually use it.
Duration2 days
Group sizeUp to 24 people
DeliveryOn site or online
Applied workUse your own case studies
You leave with
- A specialist card deck and digital toolkit for each participant
What’s included
Two days,
Two days,
in full.
We tailor the examples and exercises around your team and the issues raised in the pre-work interviews.
Cognitive load
Error traps
Field observation
Prototyping
Day one
Seeing the system
Day one focuses on understanding how the work is actually done, not just how the procedure says it should be done.
- Foundations of human factors
- Cognitive load & decision-making
- Error traps and design flaws
- Field-based observation
Day two
Redesigning it
Day two uses those observations to redesign, prototype and test practical improvements.
- Human-centred design methods
- Rapid prototyping
- Experience mapping
- Applying heuristics to real work
Built for
these teams.
If you are not sure whether it fits your team, talk to us and we can work that out with you.
Who it’s for
- Safety, risk and operations teams dealing with recurring issues or repeated corrective actions
- Engineers and designers working on systems that are technically sound but difficult to use
- Leaders who want to understand what sits behind recurring ‘human error’ findings
- Change agents or people and culture teams
Tools you
take home.
Your team leaves with practical tools and progress on a real case.
By the end, your team can
- Identify design issues that sit behind errors, rather than stopping at ‘human error’
- Assess where a task creates unnecessary cognitive load and redesign it
- Run a structured field observation without disrupting the work
The other
three.
Team Identity Lab
Agree how the team wants to work together and the behaviours they expect from each other.
See the program
AI Ready
Decide where AI is useful, where it is not, and what needs to be in place to use it well.
See the program
Simplify to Amplify
Identify where unnecessary complexity has built up and redesign the work to make it simpler.
See the program